U.S. Domestic Returns
ModestLily accepts returns and exchanges on all unworn, unused, undamaged apparel, with original clothing tags and in original packaging. Items marked as "FINAL SALE" are not eligible for return. Please review the item description carefully. All shipping costs are nonrefundable. All custom orders are “FINAL SALE” and there are no refunds/exchanges on custom orders.
FULL RETURN - you must initiate your return within 7 days of receiving your item(s) by emailing us. After which we will send you a pre-paid return shipping label to use in sending the item(s) back. (Please note that all return shipping costs will be paid by the customer with the $8.00 return shipping rate being deducted from the total amount refunded to you.) We must receive your return item(s) within 30 days of purchase. Once your item has been received and inspected, you will be issued a refund within 5-7 business days in the original method of payment. (Please note that we will refund credit cards and will not issue checks or cash, but may offer redeemable ModestLily store credit instead.) Although ModestLily makes great efforts to inspect all merchandise prior to shipment, garments can be damaged via transit. If the return is due to an item being delivered damaged, or due to a defect in the material, you will not be charged for the return shipping when returning or exchanging. Only in the event of a damaged or defective return will we refund you the original shipping charges paid at the time the order was placed. Please indicate if your item was damaged or defective in the return email. In the event you receive an incorrect item for your order, we will exchange the order for the correct item and reimburse you for any additional shipping costs incurred.
EXCHANGE - you may exchange your item(s) within 30 days of purchase for another item(s). There will be an additional flat rate shipping charge of $8.00 assessed to your order.
Please note that any items exchanged after 30 days will not be accepted and will be sent back to you. Any items returned or exchanged without receiving email authorization will not be accepted and will be sent back to you.
International returns are accepted and must be initiated within 7 days of receipt by emailing us. Once we receive your return request we will review it. If the return request is approved, we will then email you the address to ship the item(s) back to us. Please note that you are responsible for all international return shipping costs. We must receive the item within 30 days of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O. Box Spencerville, MD 20868
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: P.O. Box Spencerville, MD 20868
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.